24/7 Customer Support

As a CisionPoint customer, our courteous Client Services team is always just one phone call away. Our main mission is to provide you with prompt and professional resolutions to your immediate information needs.

Cision’s support team is dedicated to helping PR professionals deliver successful media campaigns and get the most value from their CisionPoint application. All of our support personnel have a Public Relations background so they understand how PR professionals work, and can quickly respond to your questions or issues.

All CisionPoint clients receive:

• Access to customer support via email, phone or the web.
• 24/7 access to an online knowledge base with answers to the most frequently asked support questions.
• Live phone support during regular business hours.
• After hours phone support for emergency needs.
• No limit to the number of phone calls and cases that can be submitted.

Regardless of the products you choose, Cision is committed to your success, and we are 100% accountable for results. This is why leading companies worldwide trust Cision for their PR needs.

Available in these editions:

Small Business

Professional

Enterprise